Frequently Asked Questions

How long does it take to process my order?

Once you place an order, we get to work and someone in the team assembles, checks and writes your lovely letter, then it is off to the post office for shipping. We aim to send off boxes in 24 hours after order

I don't have Cancer. Can i still use your products?

Absolutely yes. Our products are natural, safe and kind to your skin. We started off wanting products that were so gentle and non toxic to soothe dry, itchy skin but realised they were equally perfect to soothe, repair, and nourish other skin conditions too.

Why do you use glass packaging? 

we think glass is best as it is chemical free, made from natural materials and protects your precious ointments from degenerating too quickly. We have even gone one better by using violet glass jars which are exceptional for this purpose.


Q. How do i create an account?

A. To be able to shop online you will need to create an account with us. All of the Personal Information you provide will be held in accordance with our Privacy Policy.

Please Click here and fill out the requested information to create an account with us.

Joining us gives you the opportunity to take advantage of exclusive shopping offers, new product samples and launches